How to be prepared for your HMS Consolidated Service:
Please don’t spend any time cleaning before we arrive! Cleaning homes is what we do, after all, right? We will even review the details of your Cleaning Plan before we arrive. Here’s what else you can expect:
What to expect during the cleaning:
We only hire caring workers who have the right to work in the United States. All are subjected to a comprehensive background check. Once completed, they are then trained extensively in the HMS Cleaning method
Access to your Home
If you’re home when your cleaning professionals arrive, that’s great. Our team will happily work around you allowing for your normal activities in the home. If you’re not home, our team will dust, vacuum and scrub while you’re out enjoying some free time. You can be sure that “We Make Your Home Shine”.
Most customers are either at work or busy with other plans when we clean, so it’s quite common for them to provide us with their garage code or spare key. For added security, we cross reference all house keys. But if you don’t feel comfortable leaving us a key or door code, please make sure someone is home during the scheduled cleaning time. If you aren’t Home, please remember to make arrangements with your HMS representative to allow Access to your Home by the Cleaners.
If you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 30 Minutes, Many things can affect our schedules, such as cancellations, lockouts or customers adding services.
We want to save you time, not make you waste it waiting for us to arrive. Leaving a key at the HMS office is the most efficient way to provide your service provider access to your home.
Our crews complete work Mondays through Fridays, 8 a.m.–5 p.m…but remember we are always available after hours and weekends. We arrive with our own cleaning supplies and equipment unless agreed otherwise
Of course, not all homes are lived in the same way and cleaning thoroughly sometimes means staying a little longer than usual at a home to give it some extra attention. Our teams spend the time needed to get the best possible result.